CUSTOM MADE WEDDING CAKES, SPECIAL OCCASION CAKES AND GOURMET DESSERTS
CUSTOM DESIGNER CAKE BOUTIQUE...ALL OF OUR CAKES ARE MADE TO ORDER!
The Icing & The Cake FAQs and Policies
How far in advance should I order a cake?
Do you require a deposit on cake/sweet orders?
LAST MINUTE ORDERS
CANCELLATIONS / MISSED PICK UPS
In the event of Missed or Forgotten Pickups, we make every attempt to contact you before we close. Your order will be available for pickup until the following business day, but you are responsible for the remaining balance in the event of a no-show. Deposits will not be refunded.
Once an item has been picked up by You or Your Designated Party, and Leaves Our Shop, it is considered “Accepted”.
In the event that we have made a major mistake to the design theme (butterflies instead of dinosaurs for example) and you alert us at the time of pickup, every attempt will be made to correct this error in a timely manner, before you leave our shop. In the event that we are unable to correct our mistake before your event, you can choose not to accept the cake and will not be held responsible for the balance due. While it makes us very sad to make mistakes, and we will never knowingly disappoint you, please remember that people, not machines are designing your cakes. No refunds will be given for color selections or minor design discrepancies.
Do you provide specialty cake consultations/tastings?
If you want a specific cake design, we ask that you drop off or email a picture for us to coordinate with. If no picture has been received prior to 72 hours in advance of your pickup, we reserve the right to use creative judgment when we feel it is necessary to have your cake ready by the pickup time that you have selected.
Do you ship your cakes?
WEDDING CAKE QUESTIONS:
Do you provide Wedding Cake consultations/tastings?
For your convenience, we do accept phone consultations for wedding cakes and can place your order this way in the event that you are unable to come in person for the consultation.
Do you require a deposit on wedding cakes?
Do you have cake stands available for rent?
What is your delivery area? What do you charge for delivery?
Every product produced in our bakery is made with shared equipment that may have come in contact with ingredients containing allergens including but not limited to: Peanuts, Tree Nuts, Soy, Dairy, Eggs, Gluten, Wheat etc. If you have food allergies, it is advised that you do not consume our products.
Can't say enough about Brandy! Amazing to work with and our cakes turned out great! They were exactly how I hoped they would be! We will definitely be using her again in the future!
-Lacy M 11/09/2017-
Copyright ©2018 All Rights Reserved. The Icing & The Cake|105 Singleton Rd. Suite 103|Mooresville, NC 28117|(704)663-0399|LKN@theicingandthecake.com